Q&A

Please review our policies below if you wish to make a return. We want to guarantee you’re happy with your purchase. If we can help in any way, please let us know!

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us so that we are able to assist you in the best way possible.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us within 7 days after receiving your order. Please Include your order number and clear photos of the faulty or mislabeled item, and we’ll help you sort that out.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. 

Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please contact us within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll do our best to help you issue a refund!

Delivery:

When will I get my order?

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5-​8 business days
International: 10-20 business days.

[COVID-19] WHEN WILL I GET MY ORDER?
Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide, but in most cases, we ship from the US.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON’T HAVE IT. WHAT SHOULD I DO?
Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at contact@apetor.com with your order number.

Orders:

How are your products made?

We work with several reliable, high-quality print-on-demand drop shippers. They have locations worldwide, but in most cases, our products are been produced and shipped from the US.
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I RECEIVED A WRONG/DAMAGED PRODUCT, WHAT SHOULD I DO?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@apetor.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!



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